WHAT IS THE RETUNE?

As the final step in Australia’s successful move to digital-only TV, some channels will be changing frequencies. After they’ve changed, you’ll need to retune your digital TV, set-top box or digital TV recorder to find the channels that have moved.

These moves will free up broadcasting spectrum so that it can be used for new services such as mobile broadband. Just like the successful switch to digital-only TV, the retune is being carefully planned to make sure the change is as easy as possible.

As the final step in the move to digital-only TV, some channels will change frequencies in a process known as the retune. These moves will free up broadcasting spectrum that will be used for new services, such as mobile broadband. Different areas will need to retune on different dates until the end of 2014. Just like the switch to digital-only TV, the retune has been carefully planned to make sure the change is as easy as possible.

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Different areas will need to retune on different dates, so to find your date visit the website at www.digitalready.gov.au/retune where you can sign up for a reminder SMS or email.

WHO DOES IT AFFECT?

digital-tv-ready-sydney-australiaThe retune will affect most TV viewers in Australia. But if you are watching TV via the Viewer Access Satellite Television (VAST) service, the retune won’t affect you. If you watch your free-to-air channels via pay TV, your set-top box may be retuned for you by your provider.

Some viewers may find some of their equipment will automatically detect changes to the channels and retune itself, or it may prompt them to retune. If you are missing a free-to-air digital TV channel or channels you will need to retune.

HOW DO I RETUNE?

Most people would have scanned for channels when they bought a new television – retuning follows the same process. It is often called “auto-tuning”, “auto-scanning” or something similar.

Start by pressing the “menu” button on your remote then look for your “set-up” options. Next, try to find words like “channels” or “auto-tuning”.

You might want to write down your favourite channel, program recording and parental lock settings before you retune, as retuning may delete these settings.

If you live in an apartment, you may be using a shared antenna system. If you are experiencing issues trying to retune your digital TV equipment after your retune date, you should first contact your property manager or body corporate.

WHEN DO I RETUNE?

Your retune date depends on your location and the TV tower from which you are receiving your TV signal. To find your retune date, enter your address into the “Get retune info” box on the website at www.digitalready.gov.au/retune.

You’ll need to retune your digital TV, set-top box or digital TV recorder on or after your area’s retune date.

Some people within the same town or city will have different retune dates. This is because some areas may be serviced by a number of TV towers.

The retune will take place across Australia progressively until the end of 2014.

Q&A

Q: When is the retune?

A: The retune will take place across Australia progressively until the end of 2014. Different areas will need to retune on different dates, so to find your date visit the website at www.digitalready.gov.au/ retune where you can sign up for a reminder SMS or email. To find your area’s retune date, enter your address into the ‘Get retune info’ box on the retune website www.digitalready.gov.au/retune.

Q: Will this affect me?

A: The retune will affect most TV viewers in Australia. If viewers are watching TV through the Viewer Access Satellite Television (VAST) service, the retune won’t affect them. If viewers watch free-to-air channels via pay TV, their set-top box may be retuned for them by their provider.

Some viewers may find their digital TV equipment will automatically detect changes to the channels and retune itself, or it may prompt them to retune.

Q: What do I have to do?
A: After channels have changed, you’ll need to retune your digital TV, set-top box or digital TV recorder

on or after your area’s retune date (not before).

Q: Why is retuning necessary?
A: These moves will free up broadcasting spectrum so that it can be used for new services such as

mobile broadband.

Q: What do I do if I’m having difficulty?

A: For viewers having difficulty retuning their equipment, be sure to check the manufacturer’s handbook or manual for instructions on how to retune, ask a friend or family member to help, visit the retune website at www.digitalready.gov.au/retune or call the Digital Ready Information Line on 1800 20 10 13, 8am to 10pm (AEST), 7 days.

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